Shipping policy

Order Processing & Shipping Times

  • CDs & Vinyl Albums: Orders are processed and shipped within 24 hours on weekdays. Orders placed on Fridays or weekends will be shipped on the following Monday (excluding holidays).
  • Apparel: As print-on-demand items, apparel orders ship within 5 days from the order placement.

Shipping Methods & Rates
We offer shipping through USPS, FedEx, and UPS with carrier-calculated rates displayed at checkout.

Returns & Exchanges
We accept returns or exchanges for damaged or incorrect items only. If you receive a defective or incorrect order, please contact us within 7 days of delivery to arrange for a replacement or refund. Returns are not available for digital products.

Digital Goods
All digital products will be available for direct download from a provided link after the transaction is completed. Digital goods are for personal use only and may not be resold or repackaged.

Additional Information

  • Once an order has been shipped, we are not responsible for delays caused by the carrier.
  • Tracking information will be provided for all physical orders.
  • If your order is lost or significantly delayed, please contact the carrier first. If further assistance is needed, feel free to reach out to our support team.

For any questions, please contact our customer support.

Pre-Order Policy

What Are Pre-Orders?
Pre-orders are available for CDs, vinyl, and exclusive offers. When you place a pre-order, you are reserving an item before its official release or shipment date.

Shipping Schedule

  • Each pre-order item has a designated shipping date, which is stated in the product description.
  • Orders that include both pre-order and in-stock items will have the in-stock items shipped according to our standard fulfillment schedule. Pre-order items will ship separately after their designated release date.

Payment

  • Payment for pre-orders is collected at the time of purchase to secure your item.

Cancellations & Modifications

  • Customers may cancel or modify their pre-orders 30 days before the stated shipping date. After this period, pre-orders are final and cannot be changed.

Shipping Delays & Notifications

  • While we strive to ship pre-orders on time, unexpected delays may occur.
  • If there are any changes to the estimated shipping date, we will notify customers via email with updated information.

For any questions regarding your pre-order, please contact our support team.